Dentigma · Terms and policies
Cancellation and refund policy
Parallax Software
Updated:
Cancellation and refund policy
The free demo lets you review the service before purchase. We do not offer discretionary full or partial refunds after purchasing a monthly or annual subscription. Delivered credit packages and unused delivered credit balances are also non-refundable on a discretionary basis. Mandatory legal rights remain unaffected.
Cancelling a subscription
Cancellation stops any next automatic renewal. Applicable plan benefits continue through the paid term; cancellation does not reverse an earlier paid period. A non-renewing purchase needs a new payment for the next term. Use account subscription management or contact support to cancel.
Payment errors and mandatory remedies
Duplicate or incorrectly charged amounts, unauthorised transactions, non-delivery and legally required refunds/corrections are assessed separately. A free demo or instant delivery is not a blanket waiver of mandatory rights. Required refunds are handled by the supplier to the original payment method through supported provider procedures. Bank posting times depend on the provider and bank. Payment dispute rights remain unaffected.
Regional supplier and contact
The supplier handling requests for this region is Parallax Software; the payment provider is Stripe. Email [email protected] with the order reference, relevant business and request description. Do not send card numbers/CVV, passwords or patient records. International sales under these terms are governed by Dutch law. This choice does not remove mandatory protections applicable in the customer’s country. Jurisdiction follows applicable procedural rules. The service is intended for professional/business use; any mandatory consumer rights arising in an actual transaction remain unaffected.